Google: Neighbourly

Designed at Google: hyperlocal Q&A built for emerging markets

Designed at Google: hyperlocal Q&A built for emerging markets

Designed at Google: hyperlocal Q&A built for emerging markets

Product

Consumer

Google

Pascal Prediction Markets
Pascal Prediction Markets Brand

Testimonial

Impact goes here

Robbie Ferguson

Kain Warwick

Prior to starting Halaska Studio.

Neighbourly was Google's answer to a question most Western product teams never have to ask: what does a hyperlocal Q&A app look like when your users prefer voice over text, share phones across a household, and need to trust a stranger to answer "where's the nearest clinic?"

I led design from inception, starting as the only designer on the project and working through multiple in-person research trips to India with translators and rapid prototypes.

Over a year, the team grew to three full-time designers and twenty-five-plus engineers, pivoting the product more than once before launching in Mumbai.

The final app let people ask and answer local questions through a swipeable card interface, in their preferred language, by voice or text, without ever exposing a phone number or full name.

It was Google's bet that a billion-person market needed a product designed for how people actually live, not a translated version of something built for California.